Creating a consistent customer experience

Creating a premium showroom experience

JLR recognised that their showrooms were not reflective of the brand experience and as such challenged Beyond Digital with the question: “How do you make a showroom pay for itself?” Put simply, the challenge was to build premium experiences in showrooms which would engage customers and create a sense of excitement that they couldn’t find online.

A shared space, designed to inspire

We worked with the brand’s global marketing team to coordinate everything from consultancy and site surveys through to creative and support. The solution delivered a full-service suite of aspirational digital content that was built to support each stage of Jaguar Land Rover’s customer journey. Whether they were stepping into the premises for the first time, bringing their car in for a service or returning to pick up their new vehicle, we designed engaging solutions that ensured customer satisfaction whenever they entered the showroom.

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Retailers across the UK

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Screens Installed

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Screens per location

Creating a new standard across the UK

We set the new standard for JLR’s showrooms – designing a ‘showroom of the future’ concept that creates excitement and anticipation for customers. We managed everything from content planning to implementation, working closely with their internal teams to first implement our concept in their flagship showroom before it was rolled out globally. The solution is flexible and can support a multitude of content requirements such as global messaging, national sales centres, franchises or specific dealerships.

"Car buyers are well-informed when they enter a showroom so the role of the digital signage was to create an inspiring environment for customers, to deliver a consistent brand message throughout and to deliver relevant content within the showroom space to support the customer journey for these two iconic brands"

Dan Shaw

Creative Director — Beyond

Want to know more?

If you’d like to know more about our work with Jaguar Land Rover, or you just have a question then we’d love to hear from you. Contact us here or alternatively drop us a line at 0191 484 1056 for a chat.

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